Privacy Policy

At Xacent Global (“we,” “us,” “our”), we value your privacy and are committed to protecting the personal information we collect from our clients, customers, and users (“you”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws in Ontario.

By accessing and using our website (xacent.com) or any of our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information

Personal information is any information that can identify an individual, either on its own or when combined with other data. We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Business Information: Company name, job title, and industry.
  • Technical Information: IP address, browser type, operating system, and other technical details when you access our website or services.
  • Transactional Information: Payment details and billing information when you engage in business with us.
  • Communication Data: Records of any correspondence you have with us, including emails and messages.

b. Non-Personal Information

We may also collect non-personal information, which does not identify you as an individual. This can include aggregated or anonymized data such as website usage statistics, user trends, and performance metrics.

2. How We Collect Personal Information

We collect personal information through the following methods:

  • Direct Collection: When you provide information directly to us via forms on our website, email inquiries, or phone calls.
  • Automated Collection: Through cookies, web beacons, and other tracking technologies as you navigate our website.
  • Third-Party Sources: Information may be collected from third-party services or partners that assist us in providing services to you.

3. Purpose of Collection

We collect and use your personal information for the following purposes:

  • Providing Services: To deliver the services and products you have requested from us.
  • Communication: To respond to your inquiries, provide customer support, and send updates related to our services.
  • Business Development: To develop and improve our products and services, including analyzing trends and performance.
  • Marketing: To send you promotional materials and updates that may be of interest to you, subject to your consent where required by law.
  • Legal Compliance: To meet legal and regulatory requirements or protect our legal rights.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we may disclose personal information to third parties under the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., cloud hosting, payment processing, or technical support).
  • Legal Obligations: We may disclose your personal information if required by law, court order, or governmental regulation, or in response to a legal process.
  • Business Transactions: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.
  • Consent: We may share your information with third parties if we have your consent to do so.

5. Security of Personal Information

We take reasonable and appropriate measures to protect your personal information from loss, theft, unauthorized access, disclosure, alteration, and destruction. Our security measures include:

  • Encryption: We use encryption protocols to safeguard sensitive data during transmission.
  • Access Controls: We limit access to personal information to authorized personnel who require it for their job functions.
  • Regular Audits: We perform regular audits of our systems and processes to ensure compliance with data protection standards.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security due to the inherent risks of transmitting information over the internet.

6. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal information is no longer needed, we securely dispose of it.

7. Your Rights and Choices

Under Ontario law, you have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: If any of your personal information is inaccurate or incomplete, you have the right to request corrections.
  • Withdrawal of Consent: If we process your information based on your consent, you may withdraw that consent at any time.
  • Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at info@xacent.com.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience. Cookies are small text files that are stored on your device when you visit a website. We use cookies for:

  • Essential Operations: To ensure the proper functioning of our website.
  • Analytics: To collect anonymous data about how visitors interact with our website, helping us improve the site’s performance.
  • Advertising: To deliver targeted advertisements that may be relevant to your interests.

You can control cookies through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by Xacent Global. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete such data from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will post the updated policy on our website and update the effective date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at:

Xacent Global
Email: info@xacent.com