Managed Services | Cybersecurity | Remote Support | Cloud Services
Experience comprehensive, secure, and integrative support for your business.
Our all-inclusive flat-fee enterprise-level IT support services provide your entire organization with best-in-class technology response and resolution time. Our Network Operations Centre monitors your systems on a continuous basis, 24 hours a day, 365 days a year. We’ll keep your IT operations secure and fluid, reducing downtime and increasing productivity.
Improve Technical Support and Reduce and Control IT Costs
We provide end-to-end IT services and technology solutions for small to medium-sized businesses in Eastern United States and Canada, West Africa, and UAE. Explore our IT services below to see how we can help transform your business.
FIXING ISSUES BEFORE THEY HAPPEN
We know that even the smallest hiccup in your business process can derail your productivity. So Imagine several months passing without having to worry about an IT-related issue. No hassles over software updates or integration, no frustration around downtime and no lost sleep over a security breach. You’re away from the office, feeling confident that your company’s complete IT infrastructure is being fully taken care of.
The long and short of it: Our Managed IT services give you the best value for the money. It proactively provides seamless technology integration, updated systems and expert technical support at all times—not just when something breaks.
It meets all of your IT needs, plus increases your team’s efficiency and productivity.
Projects completed for our respected clients.
Serving you for over 20 years!
WHY OUR MANAGED IT SERVICES ARE IMPORTANT FOR YOUR BUSINESS
Predictable and Budgeted Pricing
You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff.
Reporting and Analytics
Our managed IT solutions offer detailed reports about your company’s IT ecosystem and performance. We also provide in-depth analyses and recommendations based on raw data. This helps you make more informed business decisions.
Our IT support offers 24/7 year-round monitoring and maintenance of your business’ IT infrastructure. We eliminate any cybersecurity or lagging threats before they harm your business.
Increased Operational Efficiency
You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.
We can help reduce employee frustration and improve their productivity by taking care of all your IT issues. Let your employees focus on the important things.
Dependable IT Service
Whether you need information security solutions, strategic consulting, or IT help desk services, Xacent Global is your go-to managed IT services provider with locations in Ottawa, Canada| Accra, Ghana| and Dubai, UAE (opening in 2022).
24/7 Advanced Performance Monitoring
Around-the-clock monitoring service ensures all of your critical network devices are functioning reliably.
Preventative Maintenance & Network
Never forget about important tech maintenance routines & get easy to understand reporting every month.
Keep your infrastructure optimized. Critical issues are identified, reported, & resolved immediately with our enterprise-level technology.
Security & Backup Management
Protect your business. Keep your environment secure & protected through industry best-practices.
Why Organizations Need Managed Cyber security Services
Cyber security is often seen as one of those big problems that only large entities like banks, tech companies, and governments have to worry about. In reality, 43% of cyberattacks in 2019 were targeted at small businesses. Enterprise companies may be responsible for more data. Still, it is the smaller entities, such as companies with less than 1000 employees, that are at the greatest risk. The impact to downtime and reputation can be devastating.
of SME will experience a cybersecurity attack
of cyber-attacks are the result of human error
Discover, prevent, and recover from cyber threats faster. Xacent’s MDR helps you identify more threats, reduce attack dwell time, and proactively mitigate attacks. We offer managed detection and response for both Firewalls and Endpoints.
Xacent ensures UTM features such as web filtering, anti-virus, application control, intrusion prevention and VPNs are properly configured, monitored and maintained.
We help organizations quickly recover from system downtime and data loss caused by cyber-attacks, human error, system failures and natural disasters. Using advanced hybrid local/cloud technology and skills management resources Xacent Managed IT Services delivers a turnkey BCDR solution that will meet your recovery objectives.
Xacent Global Managed IT Services helps keep your organization’s servers and workstations healthy, secure, and performing optimally. Our Endpoint Security service leverages market-leading technology for Remote Monitoring and Management (RMM), Patch Management, and Security. Together with expert support personnel and security analysts, we provide an “always-on”, best-in-class, 24x7x365 service.
Protecting your email communications is an important part of any security strategy. Whether it’s protecting against email-based cyberattacks like phishing or ensuring that sensitive information doesn’t fall into the wrong hands, we can help you navigate the email security challenge.
We protect systems and users from malicious websites using leading DNS Protection software. Windows devices are protected both on the corporate network and while travelling. Network-based DNS protection covers BYOD, Guest Wireless, and Non-Windows devices to deliver comprehensive DNS security and reduce your risk of attack.
Grow your business with our efficient Managed IT Services.
WE’RE HERE TO MAKE YOUR JOB EASIER!
Our Managed Services allow you to focus on running your business while we take care of all the tech. Xacent Managed IT Services customers run the gamut of industries, from large Manufacturing firms to small retail locations and everything in between. But they all have something in common: the need to seamlessly connect their employees and locations with business-class network technology. No matter the business, Xacent IT has you covered with industry compliant solutions.
SIMPLE PRICING, SCALABLE FOR TEAMS OF ALL SIZES
After Xacent Global conducts a comprehensive IT audit of your systems and processes, we deliver a clear blueprint of your gaps, strengths and needs, distilled into projects for approval and an ongoing per user, per month fee void of any lock-in contracts. Instead of confusing, long-form proposals that are difficult to understand and question, we lay it all out in your language, giving you the data you want to implement the systems you need.
SECURITY & SCALABILITY AT THE CORE OF OUR SERVICE
- Scalable managed IT solutions that grow as your team grows, agile and secure enough to last the distance.
- Long term blueprint planning aided with short term, on the ground IT service roll outs.
- Complete security and compliance testing, regularly determining the effectiveness of your defense systems.
- Expert technical assistance for problems, challenges and incidents that occur to prevent and fix downtime and potential data loss
Frequently Asked Question
FAQs About Managed IT Services
Managed services in IT, provided by a “Managed Services Provider” (MSP), are one of the leading ways modern businesses keep their IT systems secure from cyberthreats. Typically, managed services in IT include around-the-clock cyberthreat monitoring and prevention, after-hours security patching and updates, and detailed reporting on IT security over a specified timeframe (like a month). Beyond that, most MSPs provide additional services, such as on-site support, business continuity, or software licensing management, but all MSPs are different. It’s best to ask every MSP what they offer.
The main benefits of managed IT services are peace of mind and lower overall technology costs. Peace of mind because you know that your data is secure from ~99% of cyberattacks (there’s no such thing as 100% security) and because you can call for IT support any time you need it. The lower overall costs often surprise business leaders who don’t realize that data breaches, non-compliance, and business downtime are costly. When it comes to managed IT services, an ounce of prevention is more cost-effective than a pound of cure.
There’s no such thing as “standardized pricing” for managed IT services because many MSPs intentionally make it hard to understand what they offer. In many cases, comparing MSPs in terms of price can feel like comparing apples and… orangutans. To find the right MSP at the right price for your needs, your best bet is to find the rare MSP that offers all-in, fixed-fee pricing with no hidden costs. When you find that combo, give yourself a high five for your awesome research skills. …By the way, Xacent Global happens to offer exactly that combo (plus endless free high fives), so you know where to start looking.
Simply put: most organizations use managed IT services because modern cybersecurity is a pain in the neck. Securing your networks and devices takes constant attention to the most minuscule details on a daily basis. Cybersecurity has high stakes too: even one single missed detail has the potential to let malicious hackers into your systems. Even if you have an in-house IT team to handle your business technology, they might not have the time to painstakingly focus on security day in and day out. Most in-house teams are too busy putting out fires to keep up with comprehensive cybersecurity.
We’re not gonna lie: it takes time and hard work to choose a managed IT services provider – but there are ways you can speed up the process. Start by identifying which IT services you need (such as business continuity, software licensing, or mobile device management), compile a short list of MSPs that provide those services, and then start making calls and taking notes. Handy tips: (1) Call the MSPs that other business leaders recommend, (2) Don’t call the MSPs that other business leaders hate start here
When comparing managed IT services vs. break/fix, the word you want to keep in mind is “proactive.” Break/fix companies provide traditional IT services: you break your technology, they come and fix it for you. But with the rise of cybercrime these days, malicious hackers make their money by breaking your tech – and it’s not always possible to fix what they destroy. Managed IT services proactively prevent ~99% of breakage and cyberattacks by keeping your systems up to date and secure around the clock. Of course, the best MSPs will also roll up their sleeves and get to work fixing your systems when you need them to, which means that managed IT services providers are often break/fix providers too.
Some of our partners
Ready to take the next step toward simplifying your IT solutions?
Learn about our All-inclusive Managed IT Services Plans
We have 3 distinct support plans that you can choose from to suit your organisation’s needs – select the package that suits you most and use the calculator for budgetary costs.