Simplified IT Services Pricing!

Improve Technology Support and Reduce and Control IT Costs.

There are many factors to consider when figuring out IT services pricing. Our process involves talking with you so we can make sure we align a support service that matches your objectives and needs.

Simple pricing. Clear technology priorities. Continuous business insight. And security baked into every level. At Xacent Global, we’re shaking up IT services and future-proofing Small and Medium size businesses with unrivalled insight into our clients’ technology and IT security needs.

IT Services pricing


Our all-inclusive flat-fee enterprise-level IT support services: 

  • 24/7 Monitoring
  • IT Consulting and VCIO Services
  • Data Backup and Protection
  • Comprehensive Cloud Services
  • Disaster Recovery Planning
  • Cybersecurity Platforms
  • Antivirus and Intrusion Protection
  • Network and Infrastructure Management
  • Managing Vendor Relationships
  • Live Support Services

Managed Cybersecurity

The reality is your network, systems, and universe of users are under constant attack from bad actors – with dire consequences if they succeed. Xacent Global has a security-first approach. Which is why we offer a true unified-security framework to keep your organization safe, sure, and resilient in a rapidly growing and evolving threat landscape.

24x7x365 Monitoring & Operations

Monitoring and operations represent our proactive approach to keep your infrastructure up and running and your users productive. From capacity planning and optimization to ensuring all software patches are happening on a timely basis. The way we see it, the less time we need to spend fire-fighting. Your people have more important things to do than struggle with avoidable problems.

Disaster Recovery & Data Protection

Protect your business from ransomware, hardware failure, accidental deletion and more. Our IT team puts on their business-hat when building the right Disaster Recovery design, which is more than your average “I have a backup plan”. See why we are a leading cyber security company in Ottawa

Remote IT Support

Our team is here to offer IT support for your business and employees remotely – we are here to assist over any geographical distance with any of your business needs, ranging from software installation and maintenance all the way to resolving any issues.

Frequently Asked Questions

FAQs About Managed IT Services

What are managed services in IT?

Managed services in IT, provided by a “Managed Services Provider” (MSP), are one of the leading ways modern businesses keep their IT systems secure from cyberthreats. Typically, managed services in IT include around-the-clock cyberthreat monitoring and prevention, after-hours security patching and updates, and detailed reporting on IT security over a specified timeframe (like a month). Beyond that, most MSPs provide additional services, such as on-site support, business continuity, or software licensing management, but all MSPs are different. It’s best to ask every MSP what they offer.

How to choose a managed IT provider?

We’re not gonna lie: it takes time and hard work to choose a managed IT services provider – but there are ways you can speed up the process. Start by identifying which IT services you need (such as business continuity, software licensing, or mobile device management), compile a short list of MSPs that provide those services, and then start making calls and taking notes. Handy tips: (1) Call the MSPs that other business leaders recommend, (2) Don’t call the MSPs that other business leaders hate start here

Why use managed IT services?

Simply put: most organizations use managed IT services because modern cybersecurity is a pain in the neck. Securing your networks and devices takes constant attention to the most minuscule details on a daily basis. Cybersecurity has high stakes too: even one single missed detail has the potential to let malicious hackers into your systems. Even if you have an in-house IT team to handle your business technology, they might not have the time to painstakingly focus on security day in and day out. Most in-house teams are too busy putting out fires to keep up with comprehensive cybersecurity.

How much does IT services cost?

There’s no such thing as “standardized pricing” for managed IT services because many MSPs intentionally make it hard to understand what they offer. In many cases, comparing MSPs in terms of price can feel like comparing apples and… orangutans. To find the right MSP at the right price for your needs, your best bet is to find the rare MSP that offers all-in, fixed-fee IT services pricing with no hidden costs. When you find that combo, give yourself a high five for your awesome research skills. …By the way, Xacent Global happens to offer exactly that combo (plus endless free high fives), so you know where to start looking. According to Gartner, 2021’s estimated worldwide spending for IT services is at 1.1 billion dollars. And the cost per user/device per month will vary from $10 to $250 for Managed IT Services, excluding extra spending that may be company-specific.

What are the benefits of managed IT services?

The main benefits of managed IT services are peace of mind and lower overall technology costs. Peace of mind because you know that your data is secure from ~99% of cyberattacks (there’s no such thing as 100% security) and because you can call for IT support any time you need it. The lower overall costs often surprise business leaders who don’t realize that data breaches, non-compliance, and business downtime are costly. When it comes to managed IT services, an ounce of prevention is more cost-effective than a pound of cure.

How are managed IT services vs break/fix different?

When comparing managed IT services vs. break/fix, the word you want to keep in mind is “proactive.” Break/fix companies provide traditional IT services: you break your technology, they come and fix it for you. But with the rise of cybercrime these days, malicious hackers make their money by breaking your tech – and it’s not always possible to fix what they destroy. Managed IT services proactively prevent ~99% of breakage and cyberattacks by keeping your systems up to date and secure around the clock. Of course, the best MSPs will also roll up their sleeves and get to work fixing your systems when you need them to, which means that managed IT services providers are often break/fix providers too.

What Our Clients Say

To date, the most significant advantage of working with Xacent Global has been the trust we have in our IT systems and service. It's a huge relief and reassurance to know that I can focus on other aspects of my business while Xacent "has us covered."
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Mitchells Hill Coffee
We’ve worked with Xacent Global for over 8 years. They have always been very responsive to our needs and operate with the highest integrity. They listened to our concerns and needs as they implemented a strategy that met and exceeded our expectations. They are a valued long-term partner and we highly recommend them.
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SOS Global Investments
Having Xacent IT manage our technology infrastructure just gives us peace of mind knowing that our technology is functioning seamlessly behind the scenes without it interfering with and disrupting our day-to-day operations.
Immigrant Women Services Ottawa

Focus on Your Company’s Mission While We Streamline and Improve Your Operations

We’re committed to making IT simple and affordable for your business. If none of our options above match your needs just schedule a free consultation with us.


Get in touch with us for a free consultation with one of our technical experts. We’ll review your current systems, assess your needs, and identify the coverage options to best meet them.